Return & Refund Policy

Last Updated: June 2026

At Sakura Skin, customer satisfaction is extremely important to us.

Return Eligibility

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Product must be unused

• Product must remain unopened and in original packaging

• Product must not show signs of use or damage caused by the customer

Non-Returnable Items

For hygiene and safety reasons, skincare products that have been opened or used cannot be returned.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Order number

• Description of issue

• Photos of damaged item if applicable

Refund Processing

Approved refunds will be processed back to the original payment method.

Refund processing time may take 5–10 business days depending on your payment provider.

Contact

For refund requests, contact:

Contact@sakuraskin.com